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1. What payment methods are accepted on your website?
We accept payments exclusively through credit cards, Google Pay, and Apple Pay, ensuring secure transactions.
2. How do I update my billing and account information?
It is your responsibility to keep your billing and account information, such as email addresses and credit card details, accurate and up to date.
3. Can I cancel or modify my order after placing it?
Yes, you can request a cancellation or modification within 24 hours of placing the order. After this period, changes may not be possible.
4. Are there any additional fees for international shipments?
Prices on our website include international shipping costs and taxes, but import fees and customs duties may apply depending on your country’s regulations.
5. How is my personal information collected and used?
We collect personal information like your device details and purchase information to process orders and improve user experience. For more details, see our Privacy Policy.
6. What is the process for returning an item?
To return an item, you must initiate the return within 14 days of delivery. The product must be in like-new condition, and return shipping costs may apply.
7. How long will it take to receive my order?
Orders are processed within 1-2 business days and typically take 7-10 days for delivery within the United Kingdom.
8. What should I do if my order hasn’t arrived?
If your order has not arrived within 15 days, please allow for an additional 5 days. After 20 days, if the order is still missing, we will issue a full refund.
9. How do you handle defective or broken products?
If a product is defective or fails within 14 days of arrival, we will provide a free replacement or full refund after verification.
10. What should I do if I receive a damaged product?
If your product arrives damaged, take photos or videos and contact our customer support. We will verify the damage and offer a replacement or refund.
11. How do you protect my payment information?
All payments are processed securely through airwallex, and we do not store sensitive payment information like credit card numbers on our servers.
12. What is your policy on cookies?
We use various types of cookies to enhance your browsing experience, including functional, analytical, and marketing cookies. You can control these through your browser settings.
13. How can I request the deletion of my personal information?
If you wish to delete your personal information, you can contact us, and we will process your request as outlined in our Privacy Policy.
14. What should I do if I receive the wrong item?
Contact us within 14 days of delivery with a photo of the received item, and we will arrange for a replacement or issue a full refund.